Open Roles > Customer Service Specialist at Chicago, IL
Customer Service Specialist - Chicago
Local Operation, Operation in Chicago, IL.
Chowbus is a fast growing, well-funded food startup headquartered here in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one stop shop for everything related to food.
About the Role
Chowbus is seeking a Customer Service Specialist to join our outstanding Customer Service team. Reporting into the Operation Manager as part of the Business Operations team, you will provide timely and empathetic customer service to a wide variety of accounts and personas. As a Customer Service Specialist, you are the liaison between our product and our customers, responsible for resolving inbound inquiries and advocating internally as the voice of the customer. The Customer Service Specialist position is a great opportunity for a motivated individual looking to grow in a fast-paced, start-up environment.
What You’ll Do
Effectively and empathetically communicate with our customers to provide customer service via online chat, email, phone, and a growing array of channels
Identify and assess customers needs to achieve satisfaction, escalating to our Product team when necessary
Work cross-functionally with our Operation Managers to ensure holistic service, addressing root causes rather than simply treating symptoms
Provide proactive status updates to internal and external stakeholders while any technical issues are addressed
Some data entry will be required
What You’ll Need
Experience in a customer-facing role is a plus
Ability to work independently as well as in a team environment
Ability to multi-task, prioritize, and manage time effectively
Excellent written and interpersonal communication skills
Must be extremely detail-oriented and customer-centric
What You’ll Get
Lunch catered Monday - Friday in the office
Rare and motivated start-up environment
Smart, engaged co-workers
Interested? Send your resume to firstname.lastname@example.org.